Not Ready Please chech your connection

Nazar1234

hi i got the issue with my TV , recently it worked fine then i dont used it for some time and now i see the "Not Ready Please chech your connection" error , i use latest version of TV 15.12.4 and macos bug sur

i think its not the router problem because i also got windows pc in the same network and it work fine, so i think it's something on my mac, i already googled the situation for couple a days and nothing helped so i'd be thankful for any help to resolv this error

Yuri_T

Hi Nazar1234,

Thank you for your post 🙌

Please check the following steps on both devices.

Did your general setup change?

• Is your internet connection working? Try to load a webpage or other web-based application

Did anything change on your IT setup?

• Can TeamViewer reach the internet?
  • If not, please open Port 5938 for outgoing connections
    • Which ports are used by TeamViewer?

Did TeamViewer work just a few minutes ago?

• Exit TeamViewer or reboot the device
  • On Windows: Go to Connections -> Exit TeamViewer
  • On Mac: Go to TeamViewer -> Quit TeamViewer

Hope this will be helpful.

Kind regards,

Yuri

Nazar1234

hello , thank u wor answering me , i got the internet connection working on my mac, i can load pages in browser and another apps work fine, i didnt noticed when exactly TV stoped working i dont use it every day, could u assist me how can i open 5938 port?

in case if it could help here is TV logfile

TeamViewer_Logfile.log