Account Password Reset

CyrusMD
CyrusMD Posts: 2
edited December 2020 in General questions

I have been trying to help a friend log into TeamViewer and he has forgotten his password. after entering his email address in the user box and clicking on forgot the password option, he gets a message that an email has been sent to his email address. He has tried it 5 times and he does not get any emails from TeamViewer.

Anybody experiencing this issue or is there a trick to resent the account password?

Any help is appreciated

Thank you

Cyrus

Answers

  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @CyrusMD,

    Did your friend check his junk/spam inbox as well?

    Community Manager

  • CyrusMD
    CyrusMD Posts: 2
    edited December 2020

    JeanK, We have checked Bruce's Spam and Junk folder but no messages from TeamViewer. Is it possible to reset it at your level and then I can have him reset the password. his user name is [*Information removed as per Community Guidelines*]. Sometimes I help him remotely from Los Angeles and Bruce lives in Arizona and it is useful to have TeamViwer help us.

    Thank you

    Cyrus

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