Feature Request - Improve audity, report and control for no logged sessions

eduardoinoue

Hi

I have a suggestion to improve the contol and security. I always receive this kind of question from some customers here in Brazil then I´d like to present my suggestion.

The situation

• Customer use Allow list policy to restrict the access to his managed devices to only his team members, avoiding external access or unauthorized access
• This customer use Teamviewer Remote conection to other devices (outside his company) for example their customers. Then Allow policy does not works in this case

The problem

• Some of the users from Service Desk or services departament not always are logged in and connect to remote sessions using Teamviewer ID and password
• This connections are not logged to Teamviewer Report in the management console
• If I am not wrong this connections are local only logged in the log file "TeamViewer15_Logfile.log" and this cause a problem regarding audit

Feature Request

• In the policies create an option to only allow outside remote conections if the user is logged

With this feature considering an enterprise enviroment we can create a custom package of the teamviewer full client with an integrated policy to deploy to the technical/users staff

Thanks

Hiro