How long does teamviewer support take to respond to Tickets? Ticket #34xxxx

Dmongru

I have a business account subscription and I issued a support ticket 4 days ago, but have not heard back from teamviewer at all. Normally, I would just wait, but I rely heavily on teamviewer for my work , especially with the pandemic where I cannot be in office often and so now I'm wondering what is going on. Any advice on what the normal wait time, or if someone could ensure that my ticket is going to the right department at least, would be greatly appreciated!

Yuri_T

Hi @Dmongru,

Thank you for reaching out to us and I apologize for any inconvenience caused.

I confirm that your support ticket has been assigned to one of our customer representatives.

Please note that our support team must investigate every case and answers them in the order they are received during local business hours. Currently, support wait times may be delayed due to the volume. We kindly ask you to wait for an answer from the support team via the ticket.

Thank you in advance for your understanding.

Best regards,

Yuri

HJuice

At the end, how much did they take to respond to you? I have the same issue and no one is responding my ticket!!!