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teamviewer connection problem

I am trying to connect, and keep getting the message "the remote teamviewer is running an old version which is out of date, therefore you cannot connect to this version anymore"


I have updated, but keep getting this message, is it my, or the person I am trying to connect to that has a problem?

Answers

  • Esther
    Esther Posts: 3,342 Community Manager

    It is the remote Computer. This one needs to update the TeamViewer software to version 15 too 👍

    Community Manager
  • JCoyne
    JCoyne Posts: 0 Newbie

    I am having the same issue connecting to a remote of computer. I have tried having the person connect to me after updating their version of TeamViewer and they get the message saying that I am running a newer version and prompts them to update. They have clicked OK to update several times and it tells them their version is up to date, but we are still unable to connect to each other. Could this be caused by the remote computer still running Windows XP?

    The person I am trying to help is in another city and in their mid 80's and it is difficult to get them to update their OS.

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