Poor customer experience

gaillard_moderlab01

Hello,

As a professional, I needed one Teamviewer license.

I was pretty happy with it. One year later, I hired an assistant which needed also a license.

Consequently, I got in touch with a teamviewer commercial . I asked for a renewal of my first license and to buy a new one (I have emails as proof).

he sent me the invoice that I paid immediately.

All was fine except that the commercial made another invoice for a third license which I never asked for! He sent me the invoice in another email... I don’t know why... which arrived in my spam mail box!

And now Teamviewer asks me to pay for teamviewer commercial mistake without considering the proofs emails!

I don’t understand their commercial policy!

Please give me an answer.

Romain Gaillard

Yuri_T

Hi @gaillard_moderlab01,

Thank you for your post and I am sorry to hear about your negative experience.

We are unable to affect or provide direct support in licensing issues here in the community, for security purposes.

Please contact our support team so they will assist you individually.

Thank you in advance for your understanding.

Kind regards,

Yuri