Trying to call another person who is using OS firmware Asus G tablet but calls don't get through.

Impatience
Impatience Posts: 1
in Mobile
16085939897708541717655458183296.jpg

I get a different error message as the caller that says their device doesn't have screen sharing.

Answers

  • AlexBelz35
    AlexBelz35 Posts: 5

    Hello @Impatience ,

    I have the same issue. As per Teamviewer KnowledgeBase, the installation of Teamviewer Host or QuickSupport should automatically trigger the installation of the required Addon. But this is not the case for me. I have the same picture than you.

    I also read on the KB that the minimum required Android version is 7, while my device is 6. This is probably the explanation.

    Did you solve your issue ? if so, how ?

    Best regards,

    Alexandre

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