Hi Our Samsung A9+ Tablets and Samsung A54 Phones have updated to the UI 7.0. And we have lost visibility of part or all of the screen, when the App is asking for passwords. Does anybody know how to turn off the Screen Share Protection, please?
I use QuickSupport in my mom's phone to log in remotely via TeamViewer. Her Samsung phone just upgraded to Android 15 (One UI 7). Now TeamViewer on my phone doesn't appear to be sending any touch inputs anymore, so I can't do anything. I saw a post about unattended login issues but not specifically about QuickSupport,…
Hi.. before 15 update I was able to access the host (which is samsung) from my mobile (samsung too) easy with the phone password..but now after the 15 update I need host permission to access the other mobile..this is very disappointing..my parents are old and they need my help to organise their phone..pls help.... Thanks…
Have any of you had any luck getting remote support working for devices updated to run OneUI 7? We are seeing an issue pop up throughout our fleet. Devices running the previous version of OneUI 6 work as intended. Quick support is updated to current and launches support sessions just fine. Screen sharing works, however the…
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Im trying to use my android 14 samsung s22 Ultra with another samsung s10 that runs android 12 Im using quicksupport to remote to the teamviewer host app. The device is online and green but missing the arrows for me to use to connect. i have reinstalled the apps and re logged on them but is still not getting it to work. i…
I am trying to set up a computer controlled telescope for remote locations (no internet connection). I am able to access a Mobile Hotspot configuration and Remote Desktop on a Mele 4C Windows 11 headless computer with a Windows laptop remote desktop. This involved creating a “loopback” device on the Windows machine.…
I wish to remotely support my elderly father on his Android phone but in the app store there appears to be several 'Teamviewer' apps. Question: which one would he need to download ? I've supported him when he was using a laptop (ie) I'm fairly familiar with Teamviewer but now we're just moving to Android phone only. Any…
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