Need quick view software

L30N

I get the below message, what do I need to do?

any help would be greatly appreciated

Chisa_R

Hi @L30N ,
Thank you for getting back to us and providing more information😊

It’s important to first confirm whether your device’s manufacturer is supported by TeamViewer. Please refer to this article to check compatibility: Supported manufacturers for remotely controlling Android devices

If your Android device is compatible, I’d like to guide you through starting an attended access session. You can find step-by-step instructions in this article on what to do on your remote device (your Android device that receives the connection) : https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/mobile/android/remote-control-an-android-device-via-attended-access/#:~:text=APK%20here.-,On%20the%20remote%20Android%20device,-On%20the%20remote

💡The article above also explains what to do on the local device (the one initiating the session) when it is also an Android device. But, if your local device is a PC, you can download the TeamViewer Full Client from here and please create your TeamViewer account if you haven't done yet:

Download | TeamViewer

Setup requirements—including which module or app to install—may vary depending on the operating system and type of device on both ends. If you'd like more tailored instructions for your specific setup, please let us know:

1. What type of remote session you wish to initiate (attended or unattended access)
2. The operating system of your local device (the one you're initiating the session from)
3. The specific manufacturer of your remote/endpoint Android device.

Having a clear understanding of your setup and preferred session type will help us efficiently determine the best configuration for your needs. 😀

Let us know if you need further assistance! 😊

Chisa