Disable confirmation prompt on mobile device when connecting remotely

mariosmitros · 2025-07-25T13:30:13+00:00

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Dear TeamViewer Community,

I am using TeamViewer to remotely connect from my laptop to my mobile device (Samsung Galaxy S24+), and I would like to ask the following:

Is there a way to disable the confirmation prompt that appears on my phone each time I attempt to establish a connection from my laptop?

The confirmation step appears every time, even though I am the owner of both devices and have trusted them. This creates some inconvenience, especially when I need unattended access.

I would appreciate your guidance on whether it is possible to allow direct access without manual confirmation, and if so, how to configure the settings accordingly.

Thank you in advance for your assistance.

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Chisa_R

Hi Marios,

Thank you for getting back to us and taking the time to walk through your setup step by step.

Also, thank you for sharing the details of your Android device.😀

One potential cause of the issue you're experiencing could be related to Samsung Knox. On devices running Android 15 with Knox enabled, unattended access through TeamViewer requires an additional configuration.

To do this, your device needs to be managed through a Mobile Device Management (MDM) platform.

The following article provides a guide for this configuration: 👉 Set up remote control for Samsung Knox devices via your MDM

I hope this helps clarify things. Please feel free to reach out if you need further support😊

Chisa

mariosmitros

Hi Chisa,

Thank you for your reply and the detailed instructions.

I followed all the steps exactly as described — I installed the TeamViewer Full Client on my laptop, created an account, and installed TeamViewer Host on my Samsung Galaxy S24+. I also completed the unattended access setup on the mobile device.

Unfortunately, the issue still persists. Every time I try to connect from my laptop, a confirmation prompt appears on my phone, which prevents true unattended access.

I'm attaching a screenshot showing the message that appears during the connection attempt.

For your reference, my device is running Android 15, and the Samsung Knox version is as follows:

Knox version: 3.11
Knox API level: 38
DualDAR: 1.7.0
HDM: 2.0 - 09d
Knox POS SDK: 1.0

Please let me know how to proceed from here.

Thank you in advance for your assistance.

Best regards,
Marios

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Chisa_R

Hi @mariosmitros,

Welcome to the TeamViewer Community! 😊
To start a session without requiring a confirmation prompt on the remote side, unattended access must be properly configured beforehand.

Please follow the step-by-step instructions below:

On you laptop (local device), please install TeamViewer Full Client and create a TeamViewer account .
On your mobile device (remote device), please install TeamViewer Host, and set up unattended access by following the instructions in this article:
Remote control an Android device via unattended access
Once setup is complete, try connecting from your laptop to your mobile device by following this guide (please follow Step 2 in this article):Provide unattended remote support

If the issue persists, please let us know whether your Samsung Galaxy S24+ is running Samsung Knox and Android 15 or above.

I hope this helps!🌻

Chisa