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Microphone

Good Morning,


We have a remote payment terminal, and we need to talk remotely with the user, but the microphone on the remote is deactivated, it needs local activation.


How can we activate the remote microphone automatically, without the interaction of the remote user?


Cheers

Answers

  • Esther
    Esther Posts: 3,905 Community Manager 🌍

    The user on the remote device needs to enable the microphone themself. It is a security setting to avoid that audio is being transmitted before the user is "ready for it".

    Community Manager
  • cabella
    cabella Posts: 3 ✭✭

    Hello,


    I understand it, but for neglected terminals it is not a single user, but people who are making a product purchase, and we need to contact them because they have a problem in the payment terminal.


    Is there a way to disable such "wait" by default?



    Cheers

  • Esther
    Esther Posts: 3,905 Community Manager 🌍

    I understand! It is indeed an interesting use case. Please allow me to forward this to our Product team.

    Would you mind posting it also incl your explanation in our Ideas Hub (https://community.teamviewer.com/English/categories/ideas-hub). The voting is currently not working, but as soon as the Holiday season is over I am expecting the counter to work again 🙌

    Community Manager