Compatibility with Big Sur
Are there any known issues with connecting to a Mac running Big Sur?
When I connect to my MacBook from my Windows computer (which is next to the MacBook) the connection randomly freezes and the screen stops updating. I can still see the mouse moving on the MacBook, but the display just doesn't update.
I can maintain a connection without issue to other Windows computers in my house without issue for hours.
Answers
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Hello @CMTietgen,
We do not have any compatiblity issues with Big Sur.
However, what you could try is to use the Refresh screen button within the remote control session:
Community Manager
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Sorry it took so long, but the issue isn't resolved by refreshing the screen in the method you mentioned.
I have tried new network cables and a new network adapter and the problem persists. Once my new switch arrives, I will try again.
All I know is this issue is only happening when connecting from my PC to Mac using wired connection on a USB-C hub. If I connect via wifi, I don't have the issue.
That being said, connecting from PC to PC using the same USB-C hub and network switch and cable has no issues.
And just to be clear, it's only the display that stops rendering. I have the Mac sitting right next to me and I can see the mouse move and do whatever I want. The remove display on the PC just freezes.
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I have the same issue. Unplugging the wired connection and switching to just wifi fixes it, but I need to use the wired connection if at all possible for data transfer.
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