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Danny88
Danny88 Posts: 2
in General questions

How do you login to Teamviewer when it says your account doesn't exist? We have a subscription but we can't login because we don't exist now. Worked fine just the other day and now we can't login to get support in any way. So who was the genius that thought that up?

Answers

  • Danny88
    Danny88 Posts: 2

    Also an online based forum is a terrible excuse for customer service and support.

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Danny88,

    If you have an active subscription, please contact our support team to check your account's status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.

    Fiona_G
  • DanielNyberg
    DanielNyberg Posts: 2
    edited January 2021

    Yeah how do you do that when nobody is there? I sure would like to know the answer behind this one

  • DanielNyberg
    DanielNyberg Posts: 2

    Also I do have an active subscription

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Thank you for your reply @DanielNyberg. Our support team is able to provide assistance over the phone or support tickets only during the local business hours. If you still couldn't reach out to them, please send through your account name via private message so we can take a look.

    Fiona_G
  • Debbie_White6453
    Debbie_White6453 Posts: 1

    I have had trouble getting TeamViewer to work on one of my 4 computers. I have to remove the program and reinstall every week. I will not be renewing my subscription and finding another program that I don't have to continually reinstall. Yes, I've "talked' to customer support and each time I'm told a process to use to fix this problem, the next week I have to reinstall. I have also called my computer repair shop to make sure it isn't my computer that is the problem. I have spent hours trying to fix this issue. I am done. It doesn't work and my time is too valuable.

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  • 1960goofy
    1960goofy Posts: 1
    edited July 2023

    help need to talk to some one [Removed as per Community Guidelines]

  • Mr_REZA28
    Mr_REZA28 Posts: 1

    what is my TeamViewer ID?

  • JenW
    JenW Posts: 1,176 Senior Moderator ☑

    Hi @Mr_REZA28,

    Thank you for raising your question in this thread! 😃

    You can get more information about the TeamViewer ID here: Where to find my ID and password?

    If you have further questions, let us know!

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • nrichert
    nrichert Posts: 1

    This site is hopeless. I have spent hours trying to get onto TEAM Viewer.

  • Ederich
    Ederich Posts: 3

    I can not log into my accountg

  • ABUZED
    ABUZED Posts: 1

    HI

    I WANT TO LOGIN TO MY ACCOUNT

  • JenW
    JenW Posts: 1,176 Senior Moderator ☑

    Hi @ABUZED,

    Thank you for your comment.

    Please follow the steps explained here: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/account/sign-in-with-your-account/

    If you encounter any issue or error message, don't hesitate to share them here, with a screenshot.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

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