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Cannot connect to meeting

I have a user, that has received a meeting invite. She clicks the link, clicks the Open TeamViewerMeeting button, and then it tells her she needs to connect with the teamviewer app. She clicks "Join", and it just goes back to the app and says ready to connect. We have uninstalled and reinstalled TeamViewer multiple times, as well as installed TeamViewerMeeting. Nothing seems to work.

Windows 10 Pro 64 bit


  • JeanK
    JeanK Posts: 4,832 Senior Moderator

    Hello @RDWild,

    Have you tried to join the meeting via the Meeting ID?

    French Community moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer