unauthorized access?

cmv727
cmv727 Posts: 4
edited January 2021 in General questions

I hope someone can help me. I returned to my desk this morning to find a TV message showing a proxy had failed. I believe someone had tried to sign on. I looked at the logfile and saw activity at 3am (I was fast asleep).

Was this an unauthorized access? I am pasting relevant logfile (see 2:59am activity).

Any help appreciated!

[logs removed per Community Guidelines]

Answers

  • JeanK
    JeanK Posts: 7,042 Community Manager 🌍

    Hello @cmv727,

    Was it a message like this?

    image.png

    Community Manager

  • cmv727
    cmv727 Posts: 4

    yes, that's the message....

  • LCampbell
    LCampbell Posts: 1

    I have received this display when my invoice was past due and my service was disconnected. I was using version 11.

  • cmv727
    cmv727 Posts: 4

    I am using a free version....

  • JeanK
    JeanK Posts: 7,042 Community Manager 🌍

    Hello @cmv727,

    This message pops up when your TeamViewer client loses connection to our master server and is not related to your proxy (if you are using one).

    This can be the case when the computer loses access to internet.

    Community Manager

  • cmv727
    cmv727 Posts: 4

    Thank you for your advice.


    My concern is that Team Viewer was not loaded. I hadn't used it in a few weeks. Is this still normal?

  • JeanK
    JeanK Posts: 7,042 Community Manager 🌍
    edited January 2021

    TeamViewer was most certainly running when this occurred. There is no other possibility.

    Community Manager

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