Using TeamViewer to Support Many Older Adults

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Lucy417
Lucy417 Posts: 1 ✭
in General questions

Hi All, I am using TeamViewer to support a large number of older adults on new Windows 10 and Chromebook laptops. I am finding it challenging to get them to start a remote access support session on their end. For Windows 10 computers, sometimes I can set up Unattended Access on them and then it is easy to support. But that is invasive and try not to do too often until our team is continue to own the computers. Would appreciate if others are working with older adults to let me know how you simplify the support protocol so that you can access their computer easily and securely. Thank you for your advice.

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  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @Lucy417,

    Could you please explain more in detail which steps are intrusive/not ideal for you, so we can understand how to improve your user experience?

    Community Manager

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