Distribute the quick support module
Our users are not good at operating Windows.
It takes a lot of work for the user to download and run the quick support module from the URL.
Is it okay as a product license to include the Quick Support Module in our installer and distribute it?
I want to start the quick support module from our software.
Best Answer
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Hello @ks310,
Yes, it is OK from our side.
However, there is also an other option that might be interesting for you.
With the Corporate (or Tensor) license, you can deploy the TeamViewer Host via the .msi package on all your Windows devices and enable Easy Access on the devices.
You can silently rollout TeamViewer Host and automatically assign your devices to your TeamViewer admin account again with our MSI package. As your licenses it compatible with this feature, I highly recommend you to use it. You won't have to do any manual work again and you will be able to manage in a secure and centralized way your remote machines.
Furthermore, with this setup, you will be able to connect to all devices without any interaction of the end-users.
You will find all the information you need in our Knowledge Base article here:
For your deployment, I recommend you to use the following command:
msiexec.exe /i "<Path>\TeamViewer_Host.msi" /qn CUSTOMCONFIGID=<Your_Config-ID> APITOKEN=<Your_Apitoken> ASSIGNMENTOPTIONS="--alias %COMPUTERNAME% --grant-easy-access" timeout /t 5 net stop teamviewer net start teamviewer
I hope this could help you.
Community Manager
5
Answers
-
Hello @ks310,
Yes, it is OK from our side.
However, there is also an other option that might be interesting for you.
With the Corporate (or Tensor) license, you can deploy the TeamViewer Host via the .msi package on all your Windows devices and enable Easy Access on the devices.
You can silently rollout TeamViewer Host and automatically assign your devices to your TeamViewer admin account again with our MSI package. As your licenses it compatible with this feature, I highly recommend you to use it. You won't have to do any manual work again and you will be able to manage in a secure and centralized way your remote machines.
Furthermore, with this setup, you will be able to connect to all devices without any interaction of the end-users.
You will find all the information you need in our Knowledge Base article here:
For your deployment, I recommend you to use the following command:
msiexec.exe /i "<Path>\TeamViewer_Host.msi" /qn CUSTOMCONFIGID=<Your_Config-ID> APITOKEN=<Your_Apitoken> ASSIGNMENTOPTIONS="--alias %COMPUTERNAME% --grant-easy-access" timeout /t 5 net stop teamviewer net start teamviewer
I hope this could help you.
Community Manager
5 -
Hello JeanK,
Thank you for the fast reply.
We have a corporate license and will consider your proposal.
It was very helpful.
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