I have licence Team viewer valid til august 2021 but right now, when i login the status trial version, automatically i couldnt remote access my PC. Any idea why ?
@shoerya_adhi Sorry for the confusion in my first reply. According to our system, your TeamViewer account is linked to a trial license that expired on the 15th January. If you have questions around your trial or purchase a license, please contact our sales team.
It's so confusing. The license is confirmed correctly activated. I hold the certificate that valid until august 2021. Now, you said the license trial is expired. What do you mean about "license trial" ? did I hold the license only for trial ?
Hello @shoerya_adhi,
I confirm that your license trial expired on the 15th January. Please contact our sales team to follow-up on your possibilities.
Yes, i've already logged, succesfully. but the status is Trial Version
I confirm your license is correctly activated.
Please make sure to be logged in with your account within the application.
You will find [here] a GIF showing how to proceed.
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