either your partner isn't connected to the internet or your partner's teamviewer isn't running yet

Rokia

either your partner isn't connected to the internet or your partner's teamviewer isn't running yet, please tell your partener to check his internet connection or start teamviewer

I connect to pc from my laptop from home, because of epidemic I can't go to office. I get this error message frequently , and when it shown up I can't connect to the pc again untill anyone go and check pc.

what is the reason for this message and how could I solve it ? will this problem solved if I bought the Teamviewer and it is not stable bacause it is a free version ? please help me

hsairafe

bump