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Cannot Submit Ticket - Email Field Greyed Out

I have to do the 28 days before we renew dance BUT I cannot submit a ticket because the email field is greyed out. I have NEVER been able to submit a ticket because of this.

Please advise so I can get the help I need before 28 days is up and you start sending me the nastygram collection emails.




  • cceller
    cceller Posts: 2
  • Yuri_T
    Yuri_T Posts: 1,858 Moderator

    Hi @cceller,

    Thank you for reaching out to us in the community!

    I have created a support ticket for you so please check your email and reply with your request.

    Once we receive your inquiry in writing which is in the support ticket, our customer support representative will assist you further.

    Hope this will be helpful.

    Kind regards,


    Community Moderator/ コミュニティモデレーター
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