How can I remove devices in free account?

bygaev_dima
bygaev_dima Posts: 2
in General questions

I have a free account. There are two registered devices in my account. I cannot delete these devices and therefore I cannot log into my account from another device. How can I remove these devices? Under each device written "You have no switches left".

Answers

  • JeanK
    JeanK Posts: 7,020 Community Manager 🌍

    Hello @bygaev_dima,

    I suggest you to try via the Management Console.

    1) Log in to your TeamViewer account

    2) Go to your group of computers you want to delete, hover the mouse over the computer, click the grey gear and click Properties

    2021-01-25 14_33_57-TeamViewer Management Console.png

    3) Now, click Delete

    2021-01-25 14_34_21-TeamViewer Management Console.png


    Community Manager

  • bygaev_dima
    bygaev_dima Posts: 2
    edited January 2021

    It's my problem

    image.png


  • Bride
    Bride Posts: 1

    Same here, we are both waiting an answer. Under each device there is the following alert, "You have no switches left". Thanks

  • JeanK
    JeanK Posts: 7,020 Community Manager 🌍

    Hello @Bride,

    I can see that you have already used all these moves. To get this sorted, you need to contact our customer support to explain the case and get your moves reset.

    You can contact our support here:

    Contact us now

    /JeanK

    Community Manager

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