How can I remove devices in free account?

bygaev_dima · 2021-01-25T11:34:32+00:00

There was an error rendering this rich post.

I have a free account. There are two registered devices in my account. I cannot delete these devices and therefore I cannot log into my account from another device. How can I remove these devices? Under each device written "You have no switches left".

Find more posts tagged with

Accepted answers

All comments

JeanK

Hello @Bride,

I can see that you have already used all these moves. To get this sorted, you need to contact our customer support to explain the case and get your moves reset.

You can contact our support here:

Contact us now

/JeanK

bygaev_dima

It's my problem

JeanK

Hello @bygaev_dima,

I suggest you to try via the Management Console.

1) Log in to your TeamViewer account

2) Go to your group of computers you want to delete, hover the mouse over the computer, click the grey gear and click Properties

2021-01-25 14_33_57-TeamViewer Management Console.png

3) Now, click Delete

2021-01-25 14_34_21-TeamViewer Management Console.png

Bride

Same here, we are both waiting an answer. Under each device there is the following alert, "You have no switches left". Thanks