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Synology authentification rejected

Hi,

I'm trying to connect from several and different computers to my Teamviewer Synology IOT client but each time i got same message "Authentification rejected".

I try from my desktop and Adnroid on the same network and at my office from another laptop and my Android : same issue.

I was able to add synology client into my account without any problem and appear as ready to connect.

Any idea or solution ?

Need to NAT some ports/IP ?


kind regards,


Niwan

Comments

  • mircea_c
    mircea_c Posts: 94 Staff
    edited January 28

    Hi @Niwan

    From you message could be that your device is only added to you "Computer and Contacts list"

    Can you have a look here how to assign?

    For now, you can connect only from TeamViewer running on Windows.

    MacOS, Linux or mobile devices are not supported

    Regards,

    Mircea

    Tech Support IoT

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  • Niwan
    Niwan Posts: 4 ✭✭

    Hi @mircea_c ,

    Thanks for your attention and time.

    I'm a little bit confused because TeamViewer ID from my Synology was added to my account and appear available but connexion refused from Android (ok thanks for your feedback) but same from my Windows client.

    Where i'm confused is because each time i launch TeamViewer client on my Synology, the Wizard was launched (but i keep same ID/password).

    Is it normal ? I guess not but i'm not sure.


    Kind regards,

    Niwan

  • mircea_c
    mircea_c Posts: 94 Staff

    Hi @Niwan

    Thank you for your reply.

    If the wizard appears again and it is showing the ID and the Password the assignment was not done and that is why you cannot connect to the device. Have you open the link from the previous message? Once the device is assigned, your name will appear on the TeamViewer running on the Synology.

    The assignment is a 2 step process. First is adding in your “Computers and Contacts List” and after do the assignment by entering the password from the device’s setting menu in TeamViewer Application running on your PC.

    Regards

    Tech Support IoT

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  • Niwan
    Niwan Posts: 4 ✭✭

    Hi @mircea_c ,


    I think you found where i missed something.

    I added my Synology in my computers group but i didn't assigned it : i added password from properties window but not from Assign menu.

    I checked out this possibility from my account but no "Assign to account..." item in my menu.

    I will redo the full operations tonight and come back for a feedback.


    Thanks for your help.


    Kind regards,


    Niwan

  • Niwan
    Niwan Posts: 4 ✭✭

    Hi,


    I tried to do what you said but i don't have same options.

    this is the actions i do to add my DS1621 to my TeamViewer account (from my Teamviewer PC app) :

    First, i add the computer

    then, i enter ID and password (or not, issue is the same)

    After that, DS1621 was added (and appear online) but not the same as you for contextual menu

    If i'm trying to connect (with or without password and password never asked) :


    For me, it's look like the Synology licence witch is not activated from Synology or Teamviewer on my DS1621.

    It's very weird.

    Only this device refuse to work on my account.


    Any logs somewhere ?


    Kind regards,


    Niwan

  • mircea_c
    mircea_c Posts: 94 Staff

    @Niwan

    I opened a support case for your issue.

    My colleagues will get in touch with you.

    Regards,

    Tech Support IoT

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  • maczek
    maczek Posts: 0

    Dears,

    I have a same problem on my DS-720+. No matter how hard I try, I'm unable to connect to Synology. I'm using Windows 10 client, after entering ID and password on client I see below message:

    I observe this issue since I started to use DS720+, a few months ago. I use free license, but as far as I know free license gives an access for two such devices as Synology.

    Should I consider something more? Please be so kind and advise...

    Greetings,

    Maciej

  • mircea_c
    mircea_c Posts: 94 Staff
    edited April 8

    @maczek k

    First can you check if you assigned the device to your Account?

    After you added in you “Computer and Contacts” list open Teamviewer app on your pc, click once on the device and select from the top left “Wheel Menu” the “Assign to account” option. ( I added a print screen were is the wheel menu)

     Then you need to enter the password of the device.


    Regards,

    Mircea

    Tech Support IoT

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