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I want to change the payment method for renewal of my License

RakS
RakS Posts: 1 Newbie

Hi,

I want to change the payment method for renewal of my License. I active my account here but still i cant

find any link to change the payment method. or any invoice .

Can you help me how to do this.

I already open a ticket and he send a link to active TV community account for invoice and change payment method but still not working.

Thank you

Answers

  • JeanK
    JeanK Posts: 4,171 Moderator

    Hello @RakS,

    If it didn't work through the customer portal, please ask the customer support via your ticket to change the payment method manually.

    French Community Moderator
  • RobbSpratt
    RobbSpratt Posts: 1

    Teamviewer has AWFUL (paid) customer service!!! I tried calling multiple times and they kick me off the phone every time no matter what I select. "Due to call volume..." What total garbage! All I want to do is update the credit card they are charging $2,547.91 ! ! ! That is it, but NO... They will not let me do that!!!!!!!!!!!!!!!!!!!!!

  • JeanK
    JeanK Posts: 4,171 Moderator

    Hello @RobbSpratt,

    We are sorry that you are having difficulties contacting us.

    We are working constantly to improve our response time.

    What I recommend doing is to open a support ticket:


    French Community Moderator
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