I want to change the payment method for renewal of my License

RakS · 2021-01-27T12:01:06+00:00

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Hi,

I want to change the payment method for renewal of my License. I active my account here but still i cant

find any link to change the payment method. or any invoice .

Can you help me how to do this.

I already open a ticket and he send a link to active TV community account for invoice and change payment method but still not working.

Thank you

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JeanK

Hello @RakS,

If it didn't work through the customer portal, please ask the customer support via your ticket to change the payment method manually.

RobbSpratt

Teamviewer has AWFUL (paid) customer service!!! I tried calling multiple times and they kick me off the phone every time no matter what I select. "Due to call volume..." What total garbage! All I want to do is update the credit card they are charging $2,547.91 ! ! ! That is it, but NO... They will not let me do that!!!!!!!!!!!!!!!!!!!!!

JeanK

Hello @RobbSpratt,

We are sorry that you are having difficulties contacting us.

We are working constantly to improve our response time.

What I recommend doing is to open a support ticket:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket