Don't recieve activation link after payment

Options
Tana
Tana Posts: 2 ✭✭
edited May 2023 in Licensing

I registered for teamviewer business license. At end page, I got error but my credit card was deducted already and I don't receive any confirmed email from teamviewer. How do contact teamviewer support to help me check my issue.

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Options

    @Tana Your license is active and seems to be already activated on your TeamViewer account. This is why you get an error message.

    It looks all good on our side.

    Community Manager

  • Toniproofreadinginc
    Toniproofreadinginc Posts: 1 ✭
    Options

    I am experiencing a similar issue with my recently purchased license. I go to the activation link, and it tells me that the license has already been activated. When I log into teamviewer, and head to my management console, I am registered as a free license user. Can you reset my license email? I purchased this on Jan 3rd and have not successfully used it yet. Even as a free user, I get kicked off of a remote PC after 90 seconds.

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Options

    Hello @Toniproofreadinginc,

    Please contact our customer support directly. Our team will be able to help you.

    Community Manager

Trustpilot

Categories

This Week's Leaders