Verification Email

Hi!

I have installed the Teamviewer on my PC because I want to discuss about my website with the client. But now the issue is I am unable to install because I didn't get any verification email.

Things which I have done:

  • Checked my junk, spam folder
  • Reinstall the software

But I didn't get the email.

Please help me to resolve it.

Best Answer

  • JeanK
    JeanK Posts: 6,684 Community Manager 🌍
    edited February 2021 Answer ✓

    Hello @Numaila,

    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: https://login.teamviewer.com/LogOn#register 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to [email protected].
    • As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer account with this same email address.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,684 Community Manager 🌍
    edited February 2021 Answer ✓

    Hello @Numaila,

    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: https://login.teamviewer.com/LogOn#register 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to [email protected].
    • As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer account with this same email address.

    Community Manager

  • Numaila
    Numaila Posts: 3 ✭✭

    Thank you so much!

  • la_canuck
    la_canuck Posts: 2 ✭✭

    Hello, can't verify my account either. Tried a few times.

    Carl

  • exiguitas
    exiguitas Posts: 2 ✭✭

    Hi,

    I'm not receiving the emails to verify my device, so that the device will be added to the trusted devices list.

    I have checked my inbox & spam folder, I also added @teamviwer.com to my email filter.

    Any suggestions will be greatly appreciated.