Cancellation of service
Good day everyone,
I have tried to cancel the service numerous times...
I have raised tickets through the support portal (of which I receive an email acknowledgement from TeamViewer Support!!!!!!!) only to find it has been deleted when I log back in a few days later?
I have sent emails to all addresses held from past communications only to get automated responses back stating that these inboxes are not checked (albeit I have had responses from these historically? these are NOT no-reply addresses!!!!!)
I note from these forums as well as numerous other sources readily available on "Google" that I am not alone in this issue. I am well in advance of the stipulated timescales for ending the service and therefore in compliance with TeamViewer's T's & C's.
Please would a representative respond to this and my emails to confirm that this has now been cancelled and I will not be harassed by your appointed credit controllers in July when my subscription becomes due for SHOTGUN renewal!
Regards,
Doug
Answers
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Still no progress with this = (
Would someone from TEAMVIEWER please respond!!!!!!!!!!!!!!!!!!!!!
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Hello @Douglas3EC,
We are sorry to hear this.
However, I can 100% guarantee you that our customer support does not delete tickets.
Please contact our customer support via phone and explain them the case. Our team will help you to find a solution.
We are sorry for the inconveniences caused.
Community Manager
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