We install TeamViewer QS with our own software on our clients' computer.
When one of our clients call by phone for help, we ask him or her to click on the TeamViewer QS icon.
But some time the following message:
Another instance of TeamViewer is already running
Please close this instance before restarting TeamViewer.
Well, it's usually an instance automatically launched by an other software or hardware support.
We know what to tell to the client to show or quit this other instance when it's a TeamViewer QS.
But it happen that this other TeamViewer instance is a TeamViewer Host instance.
My question is how can I guide my client by phone to quit the TeamViewer Host running instance ?
(Our clients work usually on Windows 10 computers.)
Thanks a lot before hand,
damagro