Version out of date (February 25, 2021)

Esther
Esther Posts: 4,051 Staff member 🤠
in General questions

Hi all,

we are getting reports from our users getting the below message and issues connecting:

image.png

We are working on a solution and will keep you updated here.

I start merging all posts as comments into this thread to keep all information in one place.

Thanks for your understanding and report!

Esther

Former Community Manager

Best Answer

  • Esther
    Esther Posts: 4,051 Staff member 🤠
    Answer ✓

    Hi again and thanks for your feedback so far.

    I talked to our dev teams again:

    We were able to identify the root cause in connection with an update to our backend systems that had the unwanted side effect that a lot of our users were not able to connect. 

    The issue has been resolved and we make sure that this will not happen again.

    We are sorry for the inconvenience caused.

    Best, Esther 

    Former Community Manager

«134567…13

Answers

  • Topps999
    Topps999 Posts: 0

    Im trying to connect my home laptop to my home desktop and it says:

    "Version out-of-date: Update the remote TeamViewer

    The remote teamviewer is running an old version which is out of date.

    Therefore you cannot connect to this version anymore"


    However - I have just downloaded and installed the latest versions on both my home machine and laptop and i still get the same error message?...


    I can connect my home desktop to my laptop but not laptop to desktop....

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Topps999,

    When you go to Help ➜ About TeamViewer, what is the TeamViewer version you can see on both devices?

    2021-02-17 17_08_36-Clipboard.png

    Community Manager

  • MargaretRahner
    MargaretRahner Posts: 2
    edited February 2021

    I have the same problem on my mac

    2021-02-18 16_42_03-Window.png


  • MargaretRahner
    MargaretRahner Posts: 2
    Screen Shot 2021-02-18 at 12.28.12 PM.png


  • Topps999
    Topps999 Posts: 0

    Hi,


    I managed to sort my issue out, the Teamviewer was running on my other desktop not the one that had the latest version installed so i updated and it worked fine. - Also renamed them both so i didnt get them confused again.

  • Sunblood
    Sunblood Posts: 1

    I'm getting errors as of this morning stating that any client I attempt to connect to is out-of-date. I've verified all clients are using the latest Teamviewer. This is happening both to and from multiple different PCs. I've restarted TV clients on all machines but the error persists.

  • gmooney
    gmooney Posts: 1

    response is, running old version cannot connect, from all remotes even ones that are latest update?

  • Flo94
    Flo94 Posts: 0

    Hallo,

    ich versuche mich gerade mal wieder über Teamviewer mit dem Rechner meiner Mutter zu verbinden, leider mit dem Resultat

    "The remote TeamViewer is running an old version which is out of date. [...] Your connection partner can update TeamViewer by clicking on Help/Check for new version"

    Wir haben allerdings beide auf die Version 15.15.5 upgedatet und danach beide den PC neu gestartet, trotzdem bleibt die Fehlermeldung.

    Hat jemand eine Erklärung hierfür?

  • clouds73
    clouds73 Posts: 2

    Hello,

    Please, I'm getting this message: The remote TeamViewer is running an old version that is out of date, therefore you cannot connect to this version anymore...

    Both versions are up to date, and I even uninstalled both versions and reinstalled them again and they're running the latest version but I'm still getting this message!! Any ideas on how to solve this problem? Thank You!

  • anto1989
    anto1989 Posts: 1

    Hello i use a free license on my two pc.Today after the latest update i can't connect to this two pc because it says me that the other one is running an older version of the software.

    Of course i already update both the application, but the error still contiunue.

    How can i solve this issue?i tried to connect to this two pc through my teamwiever app on android but doesn't work too.

    Already restarted both software and both PCs.

  • Kenneth_Elemark
    Kenneth_Elemark Posts: 1

    Hi. Im trying to connect to remote pc. But it keeps saying "The remote TW is running an old version"

    We have installed the latest version on all pcs, but still get this message??


    Please help.

  • RobertBloch_2363
    RobertBloch_2363 Posts: 1

    Good morning when connecting I receive the advice that I cannot connect as the version is old, so without connecting to my computer how do I update?

  • Townman
    Townman Posts: 2

    Same problem here. Connections worked fine yesterday (24th Feb).

    Both ends were on 15.14.5

    Updating both ends to 15.15.5 does not resolve the issue.

    What connection diagnostics would assist investigation and resolution? Below is the Teamviewer load log details - not error reports therein.

    2021/02/25 10:15:20.156 77312 77044 W1  Logger started.

    2021/02/25 10:15:20.163 77312 77044 W1  StringCompare locale: 

    2021/02/25 10:15:20.234 77312 77044 W1+ Thread: Main

    2021/02/25 10:15:20.886 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:20.886 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer.exe

    2021/02/25 10:15:20.886 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:20.886 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:20.886 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:20.970 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:20.970 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer_StaticRes.dll

    2021/02/25 10:15:20.970 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:20.970 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:20.970 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:20.986 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:20.986 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TV_w32.dll

    2021/02/25 10:15:20.986 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:20.986 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:20.986 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.017 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.017 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TV_w32.exe

    2021/02/25 10:15:21.017 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.017 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:21.017 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.024 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.024 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TV_x64.dll

    2021/02/25 10:15:21.039 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.039 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:21.039 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.055 77312 77044 W1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.055 77312 77044 W1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TV_x64.exe

    2021/02/25 10:15:21.055 77312 77044 W1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.055 77312 77044 W1+ SHA256 certificate check.

    2021/02/25 10:15:21.055 77312 77044 W1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.055 77312 77044 W1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.055 77312 77044 W1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.071 77312 77044 G1  Monitors: Generic PnP Monitor, \\.\DISPLAY1, 1920x1080 (0,0), flags=3, dpi=96

    2021/02/25 10:15:21.102 77312 77044 G1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.118 77312 77044 G1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.118 77312 77044 G1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer_Resource_en.dll

    2021/02/25 10:15:21.124 77312 77044 G1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.124 77312 77044 G1+ SHA256 certificate check.

    2021/02/25 10:15:21.124 77312 77044 G1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.140 77312 77044 G1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.140 77312 77044 G1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer_Resource_de.dll

    2021/02/25 10:15:21.140 77312 77044 G1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.140 77312 77044 G1+ SHA256 certificate check.

    2021/02/25 10:15:21.140 77312 77044 G1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.155 77312 77044 G1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.155 77312 77044 G1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer_Resource_en.dll

    2021/02/25 10:15:21.155 77312 77044 G1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.155 77312 77044 G1+ SHA256 certificate check.

    2021/02/25 10:15:21.155 77312 77044 G1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.155 77312 77044 G1+ TVDesktopApplicationWin::LoadResourceDLLs: Current used TV language set to: en

    2021/02/25 10:15:21.240 77312 77044 G1+ GetSimpleDisplayCertNameFromFile: Found cert name: 'TeamViewer Germany GmbH'.

    2021/02/25 10:15:21.240 77312 77044 G1+ VerifyTeamViewerCertificate: File for loading certificate is C:\Program Files (x86)\TeamViewer\TeamViewer_StaticRes.dll

    2021/02/25 10:15:21.240 77312 77044 G1+ VerifyTeamViewerCertificate: SHA256 code path.

    2021/02/25 10:15:21.240 77312 77044 G1+ SHA256 certificate check.

    2021/02/25 10:15:21.240 77312 77044 G1+ VerifyCertHash(): Certificate check succeded.

    2021/02/25 10:15:21.240 77312 77044 G1  CMain::LoadResourceDLLs(): No custom resource dll found

    2021/02/25 10:15:21.240 77312 77044 G1  InterProcessBase::SecureNetwork created

    2021/02/25 10:15:21.240 77312 77044 G1+ ConfigurationHub::SetDecisionDataValueInternal(1): Setting ClientLanguage to "en"

    2021/02/25 10:15:21.240 77312 77044 G1+ ConfigurationHub::SetDecisionDataValueInternal(1): Setting UserLanguage to "en"

    2021/02/25 10:15:21.240 77312 77044 G1  AutoLogin::Login: enabled: 1

    2021/02/25 10:15:21.240 77312 77044 G1  AccountLoginStateMachine::Reset

    2021/02/25 10:15:21.240 77312 77044 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): DyngateId change!

    2021/02/25 10:15:21.240 77312 77044 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): New DyngateId: 0

    2021/02/25 10:15:21.240 77312 77044 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): New DyngateId 0 is considered to be invalid.

    2021/02/25 10:15:21.240 77312 77044 G1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.240 77312 77044 G1  TAF::CMML request new list for license type=0

    2021/02/25 10:15:21.240 77312 77044 G1! TAF::CJL: invalid URL received.

    2021/02/25 10:15:21.240 77312 77044 G1  VoIP: Constructor

    2021/02/25 10:15:21.240 77312 76920 G1+ Thread: VoIP: VoIPFieldLoggerFileSynchronizer (a ThreadPool): Thread 0

    2021/02/25 10:15:21.240 77312 77044 G1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.271 77312 77044 G1+ HttpRedirectionProtocol: Successfully registered

    2021/02/25 10:15:21.271 77312 77044 G1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.271 77312 77044 G1  CustomConfigurationJson::Init: failure reading file C:\Program Files (x86)\TeamViewer\TeamViewer.json - The system cannot find the file specified

    2021/02/25 10:15:21.271 77312 77044 G1  InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector

    2021/02/25 10:15:21.271 77312 77044 G1  Opening local TCP connection to 127.0.0.1:5939

    2021/02/25 10:15:21.287 77312 79424 G1  Local TCP connection established

    2021/02/25 10:15:21.302 77312 80040 G1+ ConfigurationHub::SetDecisionDataValueInternal(1): Setting SupportedFeatures1 to 1067940829

    2021/02/25 10:15:21.302 77312 80040 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): DyngateId change!

    2021/02/25 10:15:21.302 77312 80040 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): New DyngateId: 0

    2021/02/25 10:15:21.302 77312 80040 G1+ RemoteAccessAPIStateManager::RetrieveDyngate(): New DyngateId 0 is considered to be invalid.

    2021/02/25 10:15:21.318 77312 80040 G1  SettingsIPCReception receive a SYNCHRONISE Settings command : UserSettings

    2021/02/25 10:15:21.318 77312 80040 G1  IpcRemoteSettingsHandler::HandleCommand UserSettings process sends sync settings response to network.

    2021/02/25 10:15:21.318 77312 79424 G1  Received Control_InitIPC_Response processtype=1

    2021/02/25 10:15:21.318 77312 79424 G1  Received Control_InitIPC_Response runningProcesses=3

    2021/02/25 10:15:21.318 77312 79424 G1  IPCConnection: all processes 3 completely initialized

    2021/02/25 10:15:21.318 77312 79424 G1+ InterProcess: Sending 11 queued command(s).

    2021/02/25 10:15:21.318 77312 79424 G1+ ConfigurationHub::HandleIPCConnect(): renew feature registrations

  • FelixTCat
    FelixTCat Posts: 0

    Same here. All was OK yesterday until at least 11pm

  • stalker_ch_ua
    stalker_ch_ua Posts: 0

    Yes, the same problem. Both PC have 15.15.5 version...

  • stalker_ch_ua
    stalker_ch_ua Posts: 0

    Yes, the same problem. Both PC have 15.15.5 version...

  • kernli
    kernli Posts: 0

    For me the same - since installed the version 15.5.5 on my PC there is no other connection possible. Also no connection by using an old TV version to connect to a PC with the version 15.5.5

  • Symka
    Symka Posts: 0

    Hi all, same issue here, updated both PC's to latest version 15.15.5 and boom, connection not possible anymore!

  • kernli
    kernli Posts: 0

    For me the same - since installed the version 15.5.5 on my PC there is no other connection possible. Also no connection by using an old TV version to connect to a PC with the version 15.5.5

  • chrisdes68
    chrisdes68 Posts: 1

    Since the latest update on both computers, I have no connection keeps saying That I have an old version!

  • chrisdes68
    chrisdes68 Posts: 1

    Since the latest update on both computers, I have no connection keeps saying That I have an old version!

  • egbertsluiter
    egbertsluiter Posts: 1
    edited February 2021

    I have the same problem: using the LINUX version on a Laptop (functioning as terminal) to connect to my Desktop PC The other way round it works OK.

    Correction:

    The above I experienced yesterday, Today the other way round does'nt work either.

  • Doobleshaft
    Doobleshaft Posts: 0

    Just today I've noticed that TeamViewer (free personal version on my network) won't connect to any other computer repeatedly saying the same thing where the computer I'm attempting to connect to allegedly has an old version of TeamViewer and cannot connect.

    I've only noticed this when the one I'm trying to connect to is significantly older but today it is happening when both are the same version.

    image.png

    They are both up to date and I don't need to check. I did though and found no updates as expected. I also removed each one, rebooted the PC and then re-installed and found the same error.

    Any suggestions on how to fix this?

  • anastasia25
    anastasia25 Posts: 0

    I also have the same problem. I updated the TeamViewer version to 15.15.5 on all the computers, I even installed a brand new teamviewer to my mum's computer to try to connect with it and I still get the message "The remote TeamViewer is running an old version".

    Teamviewer worked just fine before this update

  • GabrielSanchez
    GabrielSanchez Posts: 1

    Hi..

    I tried to connect to a remote device and I got the "cannot connect to older version error", even though none of the two devices had been updated recently and yesterday it worked. I updated both devices to the latest version 15 just to be sure and tried again. I'm still getting the exact same error even though both devices have the same version. The remote device I want to connect to is running 15.15.5 in Ubuntu and I have 15.14.5 in Windows 10.

  • guivho
    guivho Posts: 3

    Same problem here.

    My and the remote's version is 15.5.5, but I get the version-out-of-date popup:

    image.png

    I first had this this morning when I was still running 15.14.5, so I upgraded, but the problem remains.

    Strange thing is that I have been working with this remote last night, and successfully connected through several remote restarts, and all of a sudden connection fails this morning...

    I can no longer contact any of my remotes...

  • NopeNoPope
    NopeNoPope Posts: 7

    Same thing. 15.15.5 on both ends. Uo to date macOS Intel to macOS ARM. Also not working iOS to macOS ARM.

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