Version out of date (February 25, 2021)

Esther · 2021-02-25T12:15:27+00:00

There was an error rendering this rich post.

Esther

Hi all,

we are getting reports from our users getting the below message and issues connecting:

We are working on a solution and will keep you updated here.

I start merging all posts as comments into this thread to keep all information in one place.

Thanks for your understanding and report!

Esther

Find more posts tagged with

Accepted answers

Esther

Hi again and thanks for your feedback so far.

I talked to our dev teams again:

We were able to identify the root cause in connection with an update to our backend systems that had the unwanted side effect that a lot of our users were not able to connect.

The issue has been resolved and we make sure that this will not happen again.

We are sorry for the inconvenience caused.

Best, Esther

All comments

egbertsluiter

I have the same problem: using the LINUX version on a Laptop (functioning as terminal) to connect to my Desktop PC The other way round it works OK.

Correction:

The above I experienced yesterday, Today the other way round does'nt work either.

FrogBubble

JorgeL

Still not working on my side. How do i switch to the older version ?

greengooseman

How many people just signed up for an alternative solution? Im out **Information removed as per Community Guidelines** for my 1st year.

Dornford

Update on this, it just suddenly started working for me. No new reboots of either computer, no change of network. It certainly wasn't working for at least an hour. All's well now. Hope everyone else's starts working as well.

Duraimurugan

Team,

I am using TV for personal access.

I am running new versions 15.15.5 on both of computers. Inspite i am getting this error

The remote Team viewer is running an old version which is out of date. Therefore you cannot connect to this Version anymore.

I did uninstalled and reinstalled, but still no luck .Please guide me.

randytaber

Updating the software is NOT the solution. I have four computers - all with the same OS, all with the same version of Teamviewer. I updated the Teamviewer software per your 'solution'. This did not solve the problem, I receive the same error message.

I even logged into my account to try to access the remote computer from the control panel...

Teamviewer, please address this problem since multiple community members are experiencing the same problem.

Danson_28

We both have the latest free version installed. Worked fine last week. Now it doesn't. Any ideas please?