Version out of date (February 25, 2021)

spikey1973

same here..

guess something went wrong with this update..

we'll probably have to wait for the new update, which i really hope will come soon as this really comes on the most unfortunate timing ever.

LongDinh004

Hello guys,

I currently using Teamviewer on my 2 laptops on my desk and want one to remote control the other. Before it was fine but just now for some reason, I could not connect from this lap to the other or vice versa. I tried to fully remove, reset and re-install, then reset both the laps 2 times, even clean the disk while so but still got the same Error.

Both of my Teamviewers' versions are 15.15.5 (32-bit) brand new installed.

Any ideas on why?

LongDinh004

Hello guys,

I currently using Teamviewer on my 2 laptops on my desk and want one to remote control the other. Before it was fine but just now for some reason, I could not connect from this lap to the other or vice versa. I tried to fully remove, reset and re-install, then reset both the laps 2 times, even clean the disk while so but still got the same Error.

Both of my Teamviewers' versions are 15.15.5 (32-bit) brand new installed.

Any ideas on why?

MitchJ

Hi I have the same out of date issue with 15.15.5 on two Windows 10 clients. They both use the same latest version! Any ideas?

Vero16

bonjour idem pour moi nouvelle version sur mes 3 pc je en peux me connecter a aucun version obsolète

aucune possibilité d'utiliser TeamViewer😯

Vero16

bonjour idem pour moi nouvelle version sur mes 3 pc je en peux me connecter a aucun version obsolète

aucune possibilité d'utiliser TeamViewer😯

Hearth

Same here. Both 15.15.5

wizened_villian2021

same here

MaryD

spikey1973

same same...

motzi

Same here. Used it the last time yesterday, received no warning... Have to change to another product from now on.

motzi

Same here. Used it the last time yesterday, received no warning... Have to change to another product from now on.

BarryK_

Same here.

I saw an old post from 2019 with similar responses.

Does this type of thing usually resolve quickly?

Kimirsen

Hello,

I have problem to connect to remote computer.

My computer and remote computer have the same actual version - 15.15.5

BR

vivavilla86

Exact same issue here as well, kicked off all my connections and get the error message on all of them that Teamviewer is out of date (it isn't).

Problem with service?

MarcosMota

Same problem. Version 15.15.5

MarcosMota

Same problem here

MarcosMota

Same problem here

MitchJ

Same issue here with 15.5.5 free license on both Windows 10 clients..re-installed rebooted...same issue. Come on guys you can do better!

ColinK

https://community.teamviewer.com/English/discussion/comment/113183#Comment_113183

This is clearly a new (or returned) teamviewer issue in recent days.

My desktop (viewer) and one laptop 1 were 15.14.5 and working fine a few days ago

laptop 2 was an older version. Got the "old version" message,

updated laptop 2 to 15.15.5

Same message

Closed all TV via task manager, restarted

Same message

Updated desktop to 15.5.5, restarted

Summary:

Desktop and laptop 2 have 15.5.5

Laptop 2 has 15.14.5

Desktop to both laptops report that laptops have old versions

I suggest 15.5.5 is broken?

simonv32

Same problem here over three Win10 computers.

Zairev

Same problem. My local app updated automatically to 15.15.5, and since then i cant connect. I running quick support on remote pc (since i dont have admin account there). I tried to update remote machine to newest version (via call to on premise person), so BOTH machines were same versions, but still it said that remote version is old. Tried even instaling older versions on both machines, but still same error. Restarting, reinstalling etc didnt helped. Tried instaliing "full" portable app and quick support alike, but without any change. Its obviously problem with app.

It caused me big **bleep** problem, because i am from country with worst COVID situation, and now i have to go locality in person and risk getting that (we got positive person yesterday, so most people are on homeoffice, like me), but since tomorow is FINAL day for salary calculations for hundreds of people, and nobody else can do it, i have to risk my **bleep** life or let hundreds of people without money. Thanks teamviewer

crucified

Hi,

same here -> both hosts on the latest 15.5.5 both W10 and error related to version mismatch...

Great!

evowing

You also seem to have broken the system.... Teamviewer now reports :

whenever trying to connect.

Latest version is installed on both local and remote systems.

It worked yesterday when when installed version was15.14.??

HELP Please.

Stuart_B

Having the same issues. All up to date and still no joy.

michelescalantea

us1r

i have the same issue, i followed all the available recommendations but it still not working

Arcao

Same here, version 15.15.5 on both sides. It looks like this version is broken.

2021/02/25 11:54:22.173 21708 23820 G1 Trying connection to xxxREDACTEDxxx, mode = 1
2021/02/25 11:54:22.193 21708 10184 G1 CParticipantManagerBase::SetMyParticipantIdentifier(): pid=[xxxREDACTEDxxx,-857092850]
2021/02/25 11:54:22.194 21028 22936 S0 CParticipantManagerBase::SetMyParticipantIdentifier(): pid=[xxxREDACTEDxxx,-857092850]
2021/02/25 11:54:22.194 21028 22936 S0 CreateClassicSession::Start: RequestRoute request BCommand: RequestRouteRequestDataControlID= ConnectionMode=1 ActionId=0 LicensedRemoteAccessType=0 ClientType=TV TargetId=xxxREDACTEDxxx PartnerBuddyId=0 RAApiData=00000000 RAApiKey=00000000-0000-0000-0000-000000000000 TVVersion:15.15.5 MID:v3544433532314833334b4b4832314435dc71966a6ff8e9b4f0a4b69a311a64ef004b9da4eb03<~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~0dd0c5b4e712d7cef7750d93b4e6b006 ClientId:xxxREDACTEDxxx PreferredRouter: TerminalServerUserId:0 SourceId:xxxREDACTEDxxx|DisplayName:Arcao SmartAccessData Access=0 Account=0 TargetBuddy=0 PaswwordMD5HashB64Enc= SessionSecret=00000000 SessionId=0 LicenseCode= SupportsLimiter=1 CBFeatures=[UseCaseCB_MVP]
2021/02/25 11:54:22.298 21028 6480 S0 SecureNetworkConnection::SendCallbackHandler(): [ remoteID: 1580632029 connection: 968727495 remoteConnection: 3638502971 ], Error: SecureNetwork (Connection not found)
2021/02/25 11:54:22.299 21028 6480 S0 RetryHandle::HandleRetry(): Trying resend to 69 failed with error SecureNetwork:7, retrying (2 retries remaining) BCmd: CC=0 CT=0
2021/02/25 11:54:22.501 21028 22936 S0 CreateClassicSession::HandleRequestRouteResponse(): Response: NOROUTE_LicenseNeeded@RouterIp= Timeout=0 TranserRate=0 ActionId=0 PassiveUserId=0 UsedLicenseType=0 IsClientReportingStatistics=0 TimeoutMessage=0 LimitedStreamTypes=0 StreamBandwidth=0 StreamLimitString= LicenseFeatureSetActive=[Uninitialized] LicenseFeatureSetPassive=[Uninitialized] DomainName= BlockZoneRemainingTime=0 PassiveUserPublicKey=00000000 CommercialBlockerOffender=Unknown NoSessionMessages
2021/02/25 11:54:22.501 21028 22936 S0 SessionControl::TerminateSession: Termination before establishing the Remote Session
2021/02/25 11:54:22.501 21708 1876 G1!! LoginOutgoing: ConnectFinished - error: LicenseNeeded

evowing

All new features and fixes sound great but....

It no longer works!

HELP

BarryK_

When I click "learn how to update" it takes me to a page that won't load.