without connection

AutoCont_Kadan
AutoCont_Kadan Posts: 2 ✭✭
in General questions

Hello, I have purchased a busines license ver.12 and the last 14 days still on the first launch "without connection", only after several launches the connection is successful. If I run the free version 15 connection immediately. Are you blocking older versions? Why ? The license didn't cost much. Thanks for the information.

Answers

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @AutoCont_Kadan,

    TeamViewer 12 is still operational.

    This sounds more like a bug.

    If you want a further investigation, you can send us a ticket by attaching the log files.

    Our engineers may have a look at it.

    Community Manager

  • AutoCont_Kadan
    AutoCont_Kadan Posts: 2 ✭✭
    edited March 2021

    Yes if it is possible to check why I am without a connection. It just became a state without connection after several reboots TW finally connected online. Time 2.3.2021 13:25 -13:30h zone +1

    [personal information removed]

    Thank you

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