Macbook not allowing remote control
Hi guys,
I provide remote support to my end-users and I having problem with one specific Macbook, that I already provided support.
When I connect to Mac, Teamviewer shows just the top gray menu (apple symbol, Teamviewer, etc). I don't any mouse or keyboard response.
User told me that when I connect, this screen appears, but except for recording, I have acces to other items, so no reason to explain why I can't manage this device.
The other thing is that I tried connect using Microsoft Teams, but with sharing screen, even that user granted me remote access, I also don't have mouse / keyboard access.
User also checked manually on System preferences and confirmed that options related to Teamviewer are enabled.
Answers
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Hello @Flavio_Souza,
You need to authorize the new permissions Apple has in place.
We explain how to do so here:
Community Manager
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HI Jean,
Thanks for your reply, but as I sent in attached print, TeamViewer already has accessibilty and full disk access. The only expection is related to recording.
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You are welcome!
Are you able to allow the recording in the Mac settings?
Community Manager
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Hi Jeank, I'm not able to allow recording, since the user is working remotely and to allow it he needs an admin password.
Just remember that I able to access her computer in January of this year, with this configuration and the OS of Macbook isn't updated after that.
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I see... the problem is, as long as this permission is not enabled, you won't be able to remote control the Mac.
Community Manager
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