Hi guys,
I provide remote support to my end-users and I having problem with one specific Macbook, that I already provided support.
When I connect to Mac, Teamviewer shows just the top gray menu (apple symbol, Teamviewer, etc). I don't any mouse or keyboard response.
User told me that when I connect, this screen appears, but except for recording, I have acces to other items, so no reason to explain why I can't manage this device.
The other thing is that I tried connect using Microsoft Teams, but with sharing screen, even that user granted me remote access, I also don't have mouse / keyboard access.
User also checked manually on System preferences and confirmed that options related to Teamviewer are enabled.