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didn't receive my license!

reyes89 Posts: 1
edited March 12 in Remote Access License

yesterday I bought a remote acess license,hoping to use it in the moment but only received a confirmation email saying that I should wait for the bill and for the license code.

then are mostly 24h since that and no license code or bill mail have been received,I can't use my license and ofcourse as I can't use my license I can use the support ticket to send an issue

I can't believe THIS level of quality for a company that bill's that amounts monthly for a license,we need that license to work and need it NOW


  • Yuri_T
    Yuri_T Posts: 2,035 Moderator

    Hi @reyes89,

    Thank you for reaching out to us and I apologize for any inconvenience caused.

    We have sent an activation link though email. Could you please check if you have received an email from us?

    I look forward to hearing from you.

    Kind regards,


    Community Moderator/ コミュニティモデレーター
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