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Unable to view the license in my account

NitinSPatil
NitinSPatil Posts: 1 Newbie
edited March 22 in Remote Access License

Hi,

I had purchased a license for Remote Access [ to 3 devices ] on 21-Mar-2020 via Invoice 21XXXXXXX.

However, I could never activate it for the already existing login till date. The reason is I never received the activation e-mail.

The license was automatically renewed and my credit card was billed on 21-Mar-2021 via invoice 21XXXXXXX, and I still cannot see any active licenses in my user account.

I spent more than 1 hour to find out how to resolve my problem. I tried to call India helplines, but I was told that my subscription is not having telephonic support!

I even do not have any e-mail address for contacting support! This is really not pleasant user experience!

Comments

  • Natascha
    Natascha Posts: 1,292 Senior Moderator

    Hi @NitinSPatil

    Thank you for your post and welcome to our community 😊

    Would you mind to share the email address with which you bought the license in a private message?

    Looking forward to your response.

    All the best,

    Natascha 🙋‍♀️

    German Community Moderator [on Parental Leave 🙋‍♀️]
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