Can't activate a license due to a double order, can't submit a ticket as have no license

TJL · 2021-03-25T17:25:01+00:00

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Got a really frustrating issue where I have purchased a remote access license for a member of my team, got no confirmation of payment the first time I put a payment through so submitted it again only to be charged twice and now we can't activate the license due to the double order. I also can't submit a ticket as we can't activate the account!!!!!

I can't get through to anyone helpful on the phone as as soon as I either select the Remote Access license support option I get disconnected and if someone tries to connect me from another area, I get disconnected AGAIN.

Any ideas?

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TJL

Hi Fiona,

Thanks for looking into this. I am unable to upload my payment proofs via private message, I keep getting failed error code 403. I've tried multiple browsers

Tom

Fiona_G

Hi @TJL,

Thank you for your post and we are sorry to hear about your experience.

Could you please send through your email address, invoice number, and your payment proofs via a Private Message so we can create a support ticket for you?

I'm looking forward to hearing from you.

Kind regards,