Can't activate a license due to a double order, can't submit a ticket as have no license

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TJL
TJL Posts: 1 ✭
edited May 2023 in Licensing

Got a really frustrating issue where I have purchased a remote access license for a member of my team, got no confirmation of payment the first time I put a payment through so submitted it again only to be charged twice and now we can't activate the license due to the double order. I also can't submit a ticket as we can't activate the account!!!!!

I can't get through to anyone helpful on the phone as as soon as I either select the Remote Access license support option I get disconnected and if someone tries to connect me from another area, I get disconnected AGAIN.

Any ideas?

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @TJL,

    Thank you for your post and we are sorry to hear about your experience.

    Could you please send through your email address, invoice number, and your payment proofs via a Private Message so we can create a support ticket for you?

    I'm looking forward to hearing from you.

    Kind regards,

    Fiona_G
  • TJL
    TJL Posts: 1 ✭
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    Hi Fiona,


    Thanks for looking into this. I am unable to upload my payment proofs via private message, I keep getting failed error code 403. I've tried multiple browsers


    Tom

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