Please find more information here.
after connection to remote,
remote computer sounds are normal at remote,
however as soon as remote unmutes their microphone
all sound is lost,
my mic still works and can be heard by them,
but all sound from from remote pc is lost.
If you are using a third-party product for your audio calls, then it is expected behaviour.
TeamViewer lowers the audio output of other participants to prioritize the TeamViewer audio feature.
I recommend you to use the in-session VoIP feature. With the feature, you will be able to communicate with your remote users via audio without any issue.
French Community moderator
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