no sound

marks199 Posts: 1
edited May 2023 in General questions

after connection to remote,

remote computer sounds are normal at remote,

however as soon as remote unmutes their microphone

all sound is lost,

my mic still works and can be heard by them,

but all sound from from remote pc is lost.



  • JeanK
    JeanK Posts: 6,959 Community Manager 🌍

    Hello @marks199,

    If you are using a third-party product for your audio calls, then it is expected behaviour.

    TeamViewer lowers the audio output of other participants to prioritize the TeamViewer audio feature.

    I recommend you to use the in-session VoIP feature. With the feature, you will be able to communicate with your remote users via audio without any issue.

    Community Manager

  • ardabekts
    ardabekts Posts: 2 ✭✭

    When I connect it to a computer, my computer sound goes down

  • 2650Schreiber
    2650Schreiber Posts: 5 ✭✭

    Is there a way to stop Teamviewer Remote from adjusting the soundcard ?

    This started when I recieved the latest updated version of the app.

    I want to disable that feature as I annoys me when listening to music while giving remote support to friends and family. It should NOT affect the soundcard connecting to a remote computer from mine.

  • 2650Schreiber
    2650Schreiber Posts: 5 ✭✭

    It's the same for me and I HATE it and want to disable that feature.

  • 2650Schreiber
    2650Schreiber Posts: 5 ✭✭

    Do you know how to stop the manipulation of the soundcard while being connected from my computer to others ? This is annoying and started after latest update of the Teamviewer App.