teamviewer.com link icon
or
Ask The Community

no sound

marks199
marks199 Posts: 1 Newbie

after connection to remote,

remote computer sounds are normal at remote,

however as soon as remote unmutes their microphone

all sound is lost,

my mic still works and can be heard by them,

but all sound from from remote pc is lost.

Tagged:

Answers

  • JeanK
    JeanK Posts: 6,210 Community Manager 🌍

    Hello @marks199,

    If you are using a third-party product for your audio calls, then it is expected behaviour.

    TeamViewer lowers the audio output of other participants to prioritize the TeamViewer audio feature.

    I recommend you to use the in-session VoIP feature. With the feature, you will be able to communicate with your remote users via audio without any issue.


    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer