I paid, no email with activation link, and it's almost 24 hrs now

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AVSMC
AVSMC Posts: 1 ✭
edited May 2023 in Licensing

Hi, I've paid with paypal for the remote access license

and it's almost 24 hrs now, and I need to do my work, it's not clear if I'll get this activation link or I have to wait until Monday?

Apparently the offices in Germany are closed?

I've already called US teamviewer and after 1 hr of on the line with them, they couldn't find a solution.

Please help me get this resolved asap

Answers

  • AVSMC
    AVSMC Posts: 1 ✭
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    hello?

    please resolve this

    is Team Viewer's activation email system down

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @AVSMC,

    Thank you for reaching out to us and I apologize for any inconvenience caused.

    We are not aware of any problem with the email system on our side. It seems that we need to check something with your order individually. In this case, we are unable to affect or provide direct support in licensing issues here in the community, for security purposes, so I have created a support ticket for you.

    Please wait for an answer from our customer support representative.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
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