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I paid, no email with activation link, and it's almost 24 hrs now

AVSMC Posts: 1 Newbie
edited March 26 in Remote Access License

Hi, I've paid with paypal for the remote access license

and it's almost 24 hrs now, and I need to do my work, it's not clear if I'll get this activation link or I have to wait until Monday?

Apparently the offices in Germany are closed?

I've already called US teamviewer and after 1 hr of on the line with them, they couldn't find a solution.

Please help me get this resolved asap


    AVSMC Posts: 1 Newbie


    please resolve this

    is Team Viewer's activation email system down

  • Yuri_T
    Yuri_T Posts: 2,033 Moderator

    Hi @AVSMC,

    Thank you for reaching out to us and I apologize for any inconvenience caused.

    We are not aware of any problem with the email system on our side. It seems that we need to check something with your order individually. In this case, we are unable to affect or provide direct support in licensing issues here in the community, for security purposes, so I have created a support ticket for you.

    Please wait for an answer from our customer support representative.

    Kind regards,


    Community Moderator/ コミュニティモデレーター
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