Multiple emails to customer on ticket creation

WillSmyth00 · 2021-03-30T09:04:07+00:00

There was an error rendering this rich post.

The default email notification settings within servicecamp are

New Ticket - send email

New Ticket by email - send email

This results in the customer getting 2 x new ticket emails when they email servicecamp. Is there a way of ensuring only one new ticket email is automatically sent?

Thanks

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