URGENT why am I being denied access to every account

StephanieL

I cannot connect to any of my remote connections.

This problem was hit or miss for the last few weeks...and then now today NONE of them work.

I was even out of the office today visiting 1 of my remote locations and tried to connect to my own account and was denied as well.

I pay a pretty penny for this service and todays outage was devistating. What seems to be the issue, please advise.

Every attempt states Connection not established - Authentication canceled. this is on EVERY account.

Esther

Hi Stephanie,

How do you start the connection? And what is your authentication method?

At what point does the error message pop up?

Thanks, Esther