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URGENT why am I being denied access to every account

StephanieL Posts: 2 ✭✭
edited April 1 in General Questions

I cannot connect to any of my remote connections.

This problem was hit or miss for the last few weeks...and then now today NONE of them work.

I was even out of the office today visiting 1 of my remote locations and tried to connect to my own account and was denied as well.

I pay a pretty penny for this service and todays outage was devistating. What seems to be the issue, please advise.

Every attempt states Connection not established - Authentication canceled. this is on EVERY account.


  • Esther
    Esther Posts: 3,342 Community Manager

    Hi Stephanie,

    How do you start the connection? And what is your authentication method?

    At what point does the error message pop up?

    Thanks, Esther

    Community Manager
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