Support for old versions

Nogbad Posts: 4 ✭✭
edited May 2023 in General questions

I'm trying to do user support for a friend. We're both using OSX 10.9 (Mavericks). We've both downloaded the latest version which runs on Mavericks, and clicking on 'Update' confirms this: You are using the latest version etc.

But when I try to view her screen, I get a message saying the other computer is using an old version of TeamViewer and she needs to upgrade before we can connect.

What's going on? Here's a screenshot of the version I'm using.


Best Answers