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Support ticket unanswered for 5 days - is this normal HELP?

Hey if any moderators are about could you please get someone to look at my ticket, its been sitting for 5 days. I have enterprise license.

Ticket Ref:



  • Esther
    Esther Posts: 3,906 Community Manager 🌍

    Hi HM_TVadmin1

    Thanks for reaching out,

    I am sorry that you needed to wait. One of our support agents will reach out to you soon!

    Meanwhile, please feel free to browse our Knowledge Hub or Forum for help or feel free to ask in the commuinty for help if it is not a question related to your contract.

    Thanks and all the best,


    Community Manager