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No activation Email

I bought this license for the instant activation, but I got the invoice and no activation email.


  • JeanK
    JeanK Posts: 4,219 Moderator

    Hello @aitakayama,

    Sometimes, the activation link comes a little later.

    Could you please check again? It might have come in the meantime.

    If not, please contact us directly.

    French Community Moderator
  • rdperry11
    rdperry11 Posts: 1

    I have the same issue.

    I called and the automated service hung up on me because I am not a higher tier customer. Now what?

  • AlenaC
    AlenaC Posts: 532 Moderator

    Hi @rdperry11

    welcome to our community. We are sorry to hear that you did not receive the assistance you were expecting. We will try to assist. Please send me your email address in a private message.

    Thanks in advance

    Best, Alena

    Alena C
    Spanish Community Moderator
  • kcronan
    kcronan Posts: 2 ✭✭

    bought license, 6 days later no license activation email. Still showing free version on my account and unable to access my other pc's. No idea how to get help

  • Ying_Q
    Ying_Q Posts: 984 Moderator

    Hi @kcronan,

    Thank you for contacting us and we are sorry for the negative experience.

    If you have successfully activated the license on your TeamViewer account, kindly log in on TeamViewer client.

    -> the account displays as Free, please contact TeamViewer Support Team for further assistance on license activation.

    -> the account displays with license, you are fine to start the connections.

    Hope it would help.

    Kind regards,


    Community Moderator/中文社区管理员
  • kcronan
    kcronan Posts: 2 ✭✭

    NO good. Because you didnt send me activation email, I am unable to submit a ticket to get assistance.

    Someone needs to make contact with me on Tuesday 18th May to sort this. Impossible to contact you. I Purchased my license on 6th May and still I have no access to it. Im owed refund for inadvertently purchasing another product on my account because i thought I was activating the first license

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