Scan QR code on iOS device not visible

DanG80
DanG80 Posts: 3
in Mobile

I'm trying to enable TFA on my iPhone 8 (iOS 14.4.2) and followed the steps shown below:

https://community.teamviewer.com/English/kb/articles/108791-two-factor-authentication-for-connections

However, I'm not seeing the "Scan QR code" button on my iPhone as shown in Step 9. I don't see the button on my screen. I cannot physically scroll or zoom in any direction and tried reinstalling the app to no avail.

IMG_4843.PNG

I took a screenshot.

Answers

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @DanG80,

    I recommend updating your iPhone to the newest iOS version 14.5.1

    Community Manager

  • DanG80
    DanG80 Posts: 3

    I updated to 14.5.1 but it still doesn't work.

  • Geren
    Geren Posts: 1

    Same issue here. Is there a workaround?

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Have you tried to uninstall and reinstall the app?

    Community Manager

  • DanG80
    DanG80 Posts: 3

    Did you not see my description?

    "...and tried reinstalling the app to no avail."

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