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Scan QR code on iOS device not visible

DanG80 Posts: 2 ✭✭

I'm trying to enable TFA on my iPhone 8 (iOS 14.4.2) and followed the steps shown below:

However, I'm not seeing the "Scan QR code" button on my iPhone as shown in Step 9. I don't see the button on my screen. I cannot physically scroll or zoom in any direction and tried reinstalling the app to no avail.

I took a screenshot.


  • JeanK
    JeanK Posts: 3,846 Moderator

    Hello @DanG80,

    I recommend updating your iPhone to the newest iOS version 14.5.1

    French Community Moderator
  • DanG80
    DanG80 Posts: 2 ✭✭

    I updated to 14.5.1 but it still doesn't work.

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