Bug found when trying to send a 2nd reset request

eddieberman

When I submitted a personal use self-declaration request, I submitted only my own machine's ID, not my mom's (the machine I connect to). I didn't have hers (as far as I know) and with the "flagged for commerical use" block, no longer had access to her machine to retrieve it. That request was approved quickly (thank you), but then I tried to request a reset for HER machine's ID. That was not possible through the web UI as I'm seeing this message:

"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request.  You can log out anytime and continue the process later."

Logging out and logging back in does not clear this, nor does clearing my browser cache.

Again - my request initial had been approved, but a 2nd request, for her machine's ID, was not possible through the UI.

BTW - she's 93, nearly blind, and this is currently the only way I can help read her emails. So I appreciateTeamViewer, but this bug has really hit hard.

PatF

I have just discovered that I'm having this exact same challenge.

The confirmation email that I received in response to my initial reset request reads as follows;

-----------------------

Dear User,
Thank you very much for sending your self-declaration of private use to us.
We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
We acknowledge that you are using TeamViewer for private use only on these devices.

Troubleshooting:
I have been reset but I'm still getting the message saying I'm using TeamViewer commercially. What can I do?
If you are still getting the pop-up saying you are using TeamViewer commercially, it is most probably due to the fact that:
the TeamViewer ID of the remote device you are trying to connect to might be flagged as being commercially used.
Please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and that we are presenting the pOpUp on both sides of the connection.
If you think that this is not the case and that connecting to this device is private use, please repeat the process and fill out an additional form for this/these TeamViewer ID(s): https://www.teamviewer.com/en/reset/

the TeamViewer ID(s) that you submitted is/are invalid or do(es) not exist.
In order to prevent this, please check if the data you have submitted is correct. To do so, please open your signed declaration (PDF-file) and check if the TeamViewer ID(s) you provided match(es) the TeamViewer ID(s) you are using.
In this case, please repeat the process and fill out a new form for this/these TeamViewer ID(s): https://www.teamviewer.com/en/reset/

Please note that if your usage pattern changes and your TeamViewer connections are deemed to be commercially flagged, your reset may be reverted at any time.

However, when I attempt to visit the reset page and submit reset request for the remote device ID(s), I see a message explaining;

"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request. You can log out anytime and continue the process later."

Has you (or anyone) discovered how to submit an additional request?