When I submitted a personal use self-declaration request, I submitted only my own machine's ID, not my mom's (the machine I connect to). I didn't have hers (as far as I know) and with the "flagged for commerical use" block, no longer had access to her machine to retrieve it. That request was approved quickly (thank you), but then I tried to request a reset for HER machine's ID. That was not possible through the web UI as I'm seeing this message:
"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request. You can log out anytime and continue the process later."
Logging out and logging back in does not clear this, nor does clearing my browser cache.
Again - my request initial had been approved, but a 2nd request, for her machine's ID, was not possible through the UI.
BTW - she's 93, nearly blind, and this is currently the only way I can help read her emails. So I appreciateTeamViewer, but this bug has really hit hard.