Problem with receiving nothifications from users (email support@domain.servicecamp.com)

KrystianK2021 · 2021-05-04T09:08:53+00:00

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KrystianK2021

Hi,

Does have anybody problem with domain @servicecamp.com ? From today morning my service camp don't report me about new issues from users. I don't see new tickets on platform.

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JeanK

Hello @KrystianK2021,

We have the confirmation of a current issue with Servicecamp instances.

The only workaround you can use so far is to create tickets on behalf of the customer manually...

We will update you here as soon as we have new relevant information.

We are sorry for the inconveniences caused.

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KrystianK2021

Actually works properly.

JeanK

Thank you for your update! ✌

JeanK

Hello @KrystianK2021,

We have the confirmation of a current issue with Servicecamp instances.

The only workaround you can use so far is to create tickets on behalf of the customer manually...

We will update you here as soon as we have new relevant information.

We are sorry for the inconveniences caused.