How to fix error message 'An unexpected error occured: mWgNhU6Xab3-3-1-35-TxZ'

Im getting the following error message when logging into console. 'An unexpected error occured: mWgNhU6Xab3-3-1-35-TxZ' and I can't see any users.

Answers

  • Im getting the following error message when logging into console. 'An unexpected error occured: mWgNhU6Xab3-3-1-35-TxZ' and I can't see any users.

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @karimbo and @Borthwell

    Thank you for your contribution to our Community by making this post! 🌏️

    I would suggest first clearing out cache and cookies from your current browser that you are using to go to the Management Console.

    If you find that after clearing the cache and cookies, the issue persists, then please attempt to use the new Management Console at web.teamviewer.com and see if you can perform your task successfully there.

    I would also suggest trying a different browser as well just for the sake of trying, as at this point if after clearing cache, cookies, trying new Management Console, and a different browser, the issue were to persist, I would strongly recommend reaching out to our Support team by any of the methods outlined in the link below.

    Customer support | TeamViewer

    I hope this leads you to success 👍️

  • I'm getting this as well. Also my TFA isn't working and I had to deactivate it today. I'm unable to activate using Google Auth but all of my other TFA are working with it.

  • I had this error today, I found that when I closed my VPN, the error went away.