Hi -
I have a 102 year old grandfather that I cannot see physically because of Covid who I am desperately trying to set up under the "Grant easy access" functionality so I can connect to his computer and periodically help him via Team viewer. He is having a very hard time reading me the password these days as his eye sight isn't the best.
Is there a tutorial available on setting "Grant easy access" up correctly?
Earlier today I did the following:
- Created accounts for both himself & I.
- Granted easy access from his version of Teamviewer.
Despite doing this I was prompted for a password when I attempted to log on, later in the day. I later found a post that said I need to disable the random password from his settings, so I did this, but it is very difficult to test these settings with him and I'd like to set it up correctly once. He often get's lost and can't find the team viewer icon, which makes just getting connected a real challenge. I did add him to my contacts in the Team viewer management console, but I'm completely lost. 😱😱😱😱
We are currently using the free version of Team viewer, but will gladly pay if it means getting this working. We are both using version 15.7.7 on a windows environment.
Any advice would be greatly appreciated.
Thank you.