not receiving TeamViewer email

James2119
James2119 Posts: 3
in General questions

I have a teamviewer account (not the email on this one) that needs a password reset and device authorization but the email that is sent to do this never arrives.

I have checked with my work colleagues and they all receive emails from TV so it appears my email address is block by TeamViewer (based upon what I have read on here)

So how do I get that done, is all I want to know as this is a terrible 1st impression!!!

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Best Answer

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    The issue is that your account has never been validated.

    I validated your account now. Could you please try again? It should be working now.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @James2119,

    I have sent you a private message regarding your issue.

    Community Manager

  • James2119
    James2119 Posts: 3

    Thanks I've responded to it

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    The issue is that your account has never been validated.

    I validated your account now. Could you please try again? It should be working now.

    Community Manager

  • James2119
    James2119 Posts: 3

    Thank you so Much JeanK you are super!!! 😀😀😀

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    You're welcome @James2119 ❤

    Community Manager

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