Microphone input on remote client

Sortpol · 2021-05-11T07:42:39+00:00

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I have problem with communication with client. Microphone is muted but in Audio properties i see that microphone working. In remote window where is the Sesion list and Audio can't see anything. Some bug or lock?

when i start two sesions with one remote client can hear everything and audio panel is ok:

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JeanK

Hello @Sortpol,

Do you mute your microphone via TeamViewer or directly on your microphone (via a button)?

Sortpol

https://community.teamviewer.com/English/discussion/comment/121062#Comment_121062

Hello @JeanK,

microphone is already muted after connection with remote computer. I need to start a second session with the remote computer to be able to see the panel in the remote window and with the button turn off mute (in the remote window).

In remote computer Teamviewer options - Audio conferencing - Voice input "mute" is unchecked

JeanK

Have you tried to update TeamViewer on both sides of the connection?

Sortpol

Yeap, on both sides latest version.

JeanK

As you have a license, I recommend submitting a ticket to our customer support, so they can investigate further.

Please make sure to attach the logs files to the ticket, in order to accelerate the processing time:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

https://community.teamviewer.com/English/kb/articles/4694-how-to-find-your-log-files

Sortpol

Any suggestions with audio panel?

Anybody?