How can I log in without an account (debt collectors)

uptoeleven

Hi,

I've received a letter from the debt collection company to pay my account that I deleted. Can you please explain what i should do now?

How do I cancel my subscription (given that I can't log in to create a ticket to cancel it)?

How can I reach support to cancel my subscription (given that I can't log in to create a ticket to cancel it)?

I've registered my account again and it has a free license now and I don't have access to the customer portal now.

And I can't log in to cancel the old subscription.

According to you:

The license does renew unless canceled prior via the support ticket, as stated on the bottom of the original invoice: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal

However if a "customer" is not provided with means to log in to cancel that subscription ongoing then there's nothing to stop you trying to claim the same bill year after year after year.

Please let me know.

Simon

xxx123

This is absolutely true. There is a deliberate effort to charge people even if they don't want to use the free license within the time frame provided. I am also stuck with it and don't see a way forward. Would anyone help? Thanks!